Return/Exchange Policy

Return/Exchange Policy

U-Need Guns & Ammo, LLC. will accept any returned items (except air guns, ammunition, and black powder), for exchange or credit as long as the items are in new and original condition in the factory packaging. All returns must be made within 14 days of purchase or receiving the order. U-Need Guns & Ammo, LLC. will not be liable for any packages damaged or lost in shipping. All ammunition is non-returnable and non-refundable due to safety issues. A 25% restocking fee will be incurred on all returned merchandise. Freight charges incurred while returning and/or exchanging any items will be the responsibility of the customer.


FIREARM RETURNS:

Thoroughly inspect firearms when you go to pick the gun up from our location or at the dealer we ship your firearm to.  You MUST DO THIS BEFORE COMPLETING THE TRANSFER. Once you have completed the transfer of the firearm it is considered used, and no returns are accepted. If you discover defects or problems with the firearm after completing the transfer it will have to be handled under the warranty by the Manufacturer. Please call for a return authorization on Firearms. 


If the package was damaged during shipment, please contact Customer Service before returning. Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.


Follow the instructions below, should you need to return and/or exchange any items;

* Complete the Return Form and return it along with the item(s) to be sent back.

* Return items must be in their new and original factory condition.

* An original receipt or photocopy of receipt is required for all returns.

* All ammunition is non-returnable and non-refundable for safety reasons.

* All returns must be prepaid. (Sorry, we cannot accept COD's).

* When shipping merchandise back, please secure the item(s) in a sturdy box.

* It is recommended for your protection to insure the package for the value of the item.


Due to the complexity of state and local laws the customer must check to see if a product is legal to import into his state and locality. Some areas have restrictions on guns, ammunition, magazines, tear gas, lasers and other items.

KNOW YOUR LOCAL LAW.


Be aware there is a 20% restocking fee on returned firearms and other products that are shipped and later found to conflict with local laws. A 20% restocking fee will be assessed on any refused orders as well. All returns and/or exchanges must have prior approval. All returns must be in orginal condition as they left U-Need Guns & Ammo, LLC. All or any freight charges involved in the return are the sole responsibility of the customer.